As of this morning at 12:01am, all issues affecting Instant Deposit and Square Cash were resolved, with our full backlog of requests having made their way through the system.
If you have questions about the status of a sent or received payment in Square Cash, please check your Transaction Activity. If a payment does not appear in your Transaction Activity and there is no record in your bank account history, then unfortunately the payment failed and did not go through. If you have any additional questions about the status of a payment, please contact Cash Support at: cash.me/support.
If you have questions about the status of an Instant Deposit, please check the Deposits report from within your Square Dashboard, or the Point of Sale app. If you have additional questions about the status of an Instant Deposit, please contact our Seller Support team: squ.re/sellersupport.
Again, we are very sorry for the issues you may have experienced when trying to use our services yesterday. We will be publishing more details about this issue in a post-mortem on this page as soon as possible. Thank you for your patience, and for continuing to choose Square. We’ll do our best to ensure this doesn't happen again.
Feb 11, 10:27 PST
Square Cash App users who were unable to log in previously due to too many attempts, should now have that option again. Our engineers were able to get this reset for everyone.
Feb 11, 08:22 PST
For Square Cash App users who have exceeded their login attempts, we are looking into the best way to get this resolved right now. Once we have a better idea of what that looks like, we'll share another update.
Feb 11, 07:22 PST
The service has been stabilizing over the past few hours. Check your Transaction Activity in the Square Cash app for the status of payments you sent or received today. If you have any questions about your Transaction Activity, please contact Cash Support at: squ.re/cashme. Thank you again for your patience and understanding today.
Feb 10, 22:45 PST
Thank you so much for your patience today. We've identified that the problem affecting Square Cash and Instant Deposits is a capacity issue. We've done a lot of work to address the root cause, but customers may still be experiencing intermittent issues, in addition to a backlog of requests still moving through the system.
We're actively working to restore full service, and will continue to monitor closely, providing updates as we learn more. Clearly this is not our favorite way to close off a week, and we sincerely appreciate your patience.
Feb 10, 17:44 PST
We are still actively investigating the issues mentioned in the post below. Some customers may continue to encounter error messages with Square Cash.
Feb 10, 16:52 PST
We are continuing to work on resolving the issues with Square Cash. Customers may still encounter an error message when trying to log in, link/remove a debit card, view payment activity, or receive an instant deposit.
Feb 10, 16:10 PST
We are hoping to share more specific details very soon.
Feb 10, 15:15 PST
Circling back, we believe that we've identified the main issue and we are working to get everything back to normal. More details to come.
Feb 10, 14:47 PST
We are still investigating the root cause of these issues and we will circle back with more details as soon as possible.
Feb 10, 14:07 PST
We are continuing to investigate this issue. Some customers may encounter an error message when they try to link or remove a debit card for Instant Deposits.
Feb 10, 13:34 PST
Just to be clear, Square Cash App customer may not be able to log in or may be seeing various other error messages. We are aware of this and working diligently to get this sorted out, as well.
Feb 10, 13:10 PST
We don't currently have any other details to share right now, but rest assured, this is our number one priority. We will provide an update as soon as we have a timeframe we can share.
Feb 10, 12:55 PST
Thanks so much for your patience while we work through this. We hope to have a solution in place shortly.
Feb 10, 12:04 PST
Cash App users may also be experiencing various error messages as a result of the reported issue. We're working hard to get this sorted out. Please standby for more details.
Feb 10, 11:39 PST
Some users of the Instant Deposit feature for Square Cash are also reporting similar issues. We're actively looking into this, as well. We hope to share updates soon.
Feb 10, 11:31 PST
We're currently looking into reports of Instant Deposits that are slow or failing to send. We're aware of the cause behind the latency and should have things back up and running soon. We'll update here when the issue is resolved!
Feb 10, 09:22 PST