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Terms of serviceOur team has successfully resolved the issues preventing Sellers from creating, viewing, and canceling customer subscriptions. Sellers can now manage their subscriptions in the Square Dashboard as usual.
We are still working through the backlog that has caused delays of up to 70 hours for invoices sent for customer subscriptions since 3 AM on Friday, October 18th, PST. We expect to provide further updates on our progress within the next 24 hours.
Thank you for your continued patience as our team diligently works to resolve this issue.
Further updates will appear here
Identified
Our team has successfully resolved the issues preventing Sellers from creating, viewing, and canceling customer subscriptions. Sellers can now manage their subscriptions in the Square Dashboard as usual.
We are still working through the backlog that has caused delays of up to 70 hours for invoices sent for customer subscriptions since 3 AM on Friday, October 18th, PST. We expect to provide further updates on our progress within the next 24 hours.
Thank you for your continued patience as our team diligently works to resolve this issue.
Identified
Our team continues to work on resolving the disruption affecting Square Subscriptions, resulting in delays of up to 70 hours for invoices sent for customer subscriptions since 3 AM on Friday, October 18th, PST. Sellers are also unable to create new subscriptions, and some may encounter intermittent issues when viewing subscriptions on their Square Dashboard.
We're actively addressing the backlog to restore invoicing functionality for customer subscriptions. We will share further information as it becomes available. Thank you for your continued patience as we work to resolve this issue.
Investigating
We are currently experiencing a disruption affecting Square Subscriptions, resulting in delays of up to 70 hours for invoices sent for customer subscriptions since 3 AM on Friday, October 18th, PST. This issue is also impacting Sellers' ability to create new subscriptions. Additionally, some Sellers may encounter intermittent disruptions while viewing subscriptions from their online Square Dashboard.
Our team is actively working to clear the backlog and restore invoicing for customer subscriptions to its normal schedule.
We will continue to monitor the situation closely and provide further updates as they become available. Thank you for your patience as we work to address this issue.