Invoices Disruption
Resolved
Degraded performance
Tue, Apr 2, 2024, 09:43 PM
•
7 months ago
•
Affected components
Invoices
Updates

Resolved

After releasing a fix yesterday to resolve the disruption impacting recurring subscription invoices, we've now successfully processed all affected payments for recurring subscriptions. We appreciate your patience while we worked to get this fully resolved.

Tue, Apr 2, 2024, 09:43 PM
6h earlier...

Identified

We are continuing to work on completing all pending invoices for the recurring buyer subscriptions that were impacted by disruption. A reminder that no additional action is required from sellers at this time, and we’ll post more updates here as we have them.Thank you again for your patience.

Tue, Apr 2, 2024, 03:26 PM
9h earlier...

Identified

Our engineering team is actively addressing the invoicing issue affecting a small number of recurring buyer subscriptions. We anticipate completing the manual processing of all pending invoices within the next 20 hours. No additional action is required from you. We appreciate your continued patience and will update you once all pending invoices have been successfully processed.

Tue, Apr 2, 2024, 05:29 AM
5h earlier...

Investigating

We are actively investigating an issue affecting invoicing for a small number of recurring buyer subscriptions. Over the past four days, a subset of these subscriptions have failed to invoice on their scheduled renewal dates, leading to delays in receiving recurring payments. Our engineering team is working diligently to resolve this issue and aims to process all pending invoices within the next 24 hours. No additional action is required from you. We understand the importance of never missing a sale, and we will provide another update shortly. Thank you for your continued patience.

Tue, Apr 2, 2024, 12:01 AM
1h earlier...

Investigating

We are investigating a disruption affecting invoicing for current recurring subscriptions. We appreciate your patience as we work to resolve this issue.

Mon, Apr 1, 2024, 10:31 PM