Resolved
We have successfully cleared the backlog for sending invoices for Square Subscriptions, with all invoices since Friday, October 18th (PDT) now sent. Additionally, we are no longer experiencing delays in sending new invoices; all future invoices will be sent according to their scheduled dates.
We know how important service functionality is to your business and how detrimental disruptions can be. Our team is dedicated to preventing future disruptions like this one. Thank you for your patience while we worked to resolve this issue.
Monitoring
Our team continues to address the disruption in sending invoices for Square Subscriptions. Invoices for Friday, October 18th, through Tuesday, October 22nd (PDT), have been successfully sent. We're currently processing invoices affected on Wednesday, October 23rd (PDT).
Sellers can still manage customer subscriptions via the Square Dashboard, though newly created subscriptions set for immediate invoicing may experience delays of up to 5 hours until the backlog is cleared. We appreciate your patience as we work through the backlog. We'll provide another update once all invoices have been sent.
Monitoring
We appreciate your continued patience while our team continues to address the issues with sending invoices for Square Subscriptions. All scheduled invoices for Friday, October 18th, Saturday, October 19th, and Sunday, October 20th (PDT), have been sent. Currently, there is a 50-hour wait for scheduled invoices, and we anticipate significant reductions as we work to clear the backlog in the next 24 hours.
Sellers can continue to manage customer subscriptions as usual from their online Square Dashboard. However, newly created subscriptions scheduled for immediate invoicing will still experience delays until the backlog is fully resolved. We will continue to provide updates as we have more information.
Monitoring
Our team continues to address the issues with sending invoices for Square Subscriptions. All scheduled invoices for Friday, October 18th, and Saturday, October 19th (PDT), have now been sent. Currently, there is a 70-hour wait for scheduled invoices, but we anticipate significant reductions as we work to clear the backlog in the next 24 hours.
Sellers can manage customer subscriptions as usual from their online Square Dashboard. However, newly created subscriptions scheduled for immediate invoicing will still experience delays until the backlog is fully resolved.
We appreciate your patience and will provide another update as soon as we have more information.
Investigating
Our team is actively working to reduce delays in sending buyer subscription invoices. We expect to complete sending invoices scheduled from Saturday, October 19th, PDT, through most of Tuesday, October 22nd, PDT, within the next 24 hours. Invoices scheduled for Friday, October 18th, PDT, have now been sent.
In the meantime, Sellers can continue to create, view, and cancel customer subscriptions as usual from their online Square Dashboard. Please note that newly created subscriptions scheduled for immediate invoicing will still experience delays until the backlog from the past few days is fully cleared.
We will provide another update today as we work to resolve these delays. Thank you for your continued patience.
Investigating
Our team has successfully resolved the issues preventing Sellers from creating, viewing, and canceling customer subscriptions. Sellers can now manage their subscriptions in the Square Dashboard as usual.
We are still working through the backlog that has caused delays of up to 70 hours for invoices sent for customer subscriptions since 3 AM on Friday, October 18th, PDT. We expect to provide further updates on our progress today.
Thank you for your continued patience as our team diligently works to resolve this issue.
Identified
Our team has successfully resolved the issues preventing Sellers from creating, viewing, and canceling customer subscriptions. Sellers can now manage their subscriptions in the Square Dashboard as usual.
We are still working through the backlog that has caused delays of up to 70 hours for invoices sent for customer subscriptions since 3 AM on Friday, October 18th, PDT. We expect to provide further updates on our progress within the next 24 hours.
Thank you for your continued patience as our team diligently works to resolve this issue.
Identified
Our team continues to work on resolving the disruption affecting Square Subscriptions, resulting in delays of up to 70 hours for invoices sent for customer subscriptions since 3 AM on Friday, October 18th, PDT. Sellers are also unable to create new subscriptions, and some may encounter intermittent issues when viewing subscriptions on their Square Dashboard.
We're actively addressing the backlog to restore invoicing functionality for customer subscriptions. We will share further information as it becomes available. Thank you for your continued patience as we work to resolve this issue.
Investigating
We are currently experiencing a disruption affecting Square Subscriptions, resulting in delays of up to 70 hours for invoices sent for customer subscriptions since 3 AM on Friday, October 18th, PDT. This issue is also impacting Sellers' ability to create new subscriptions. Additionally, some Sellers may encounter intermittent disruptions while viewing subscriptions from their online Square Dashboard.
Our team is actively working to clear the backlog and restore invoicing for customer subscriptions to its normal schedule.
We will continue to monitor the situation closely and provide further updates as they become available. Thank you for your patience as we work to address this issue.