The earlier disruption impacting Instant Transfers for a small subset of Sellers has now been resolved. Impacted Sellers should no longer encounter errors when attempting to initiate Instant Transfers.
Other transfer methods, including Standard Next-Day and Manual Transfers, remained unaffected throughout the disruption.
We appreciate your patience while we worked with our banking partner to restore full functionality.
Resolved
The earlier disruption impacting Instant Transfers for a small subset of Sellers has now been resolved. Impacted Sellers should no longer encounter errors when attempting to initiate Instant Transfers.
Other transfer methods, including Standard Next-Day and Manual Transfers, remained unaffected throughout the disruption.
We appreciate your patience while we worked with our banking partner to restore full functionality.
Monitoring
Due to a disruption with our banking partner, Instant Transfers are currently unavailable for a small subset of Australian Sellers, depending on the bank linked to their Square account. Impacted Sellers will see an error message in their Square Dashboard when attempting to initiate an Instant Transfer.
Please note that other transfer methods, including Standard Next-Day and Manual Transfers, remain unaffected.
We understand how important timely access to funds is for your business and sincerely appreciate your patience. Our team is actively monitoring the situation in close coordination with our banking partner and will provide an update as soon as more information becomes available.
Investigating
We are currently experiencing a disruption that is impacting the availability of Instant Transfers. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.